10 Must-Have Features for an Effective NDIS Website Design
- June 21, 2025
Designing a website for an NDIS provider isn’t just about looking good—it’s about building trust, communicating clearly, and making it easy for participants to take the next step. A well-structured NDIS website helps visitors find information quickly, understand your services, and get in touch without hassle.
Effective NDIS website design plays a key role in how participants perceive your organisation. From the moment someone lands on your homepage, the layout, content, and functionality should all work together to make their experience as smooth and supportive as possible. A thoughtful NDIS website design doesn’t just showcase your services—it reassures visitors that you understand their needs, you’re easy to contact, and you’re ready to help. Whether they’re browsing for therapy options, looking for supported accommodation, or comparing providers, your website should remove confusion and guide them confidently toward an enquiry.
Must-Have Features for an Effective NDIS Website Design
Clear service descriptions
Your website should clearly explain what you offer. Whether it’s occupational therapy, supported independent living, or community access, each service should have its own page with easy-to-read content. Avoid jargon. Use plain language that helps families and participants understand exactly what they can expect.
Quick enquiry options
Make it simple for visitors to contact you. Include a short, visible contact form on every service page, along with a phone number and email address. A tap-to-call button for mobile users is essential. The faster someone can enquire, the better your conversion rate.
NDIS-specific information
Participants often have questions about funding, eligibility, and how services fit within their NDIS plan. Include a dedicated section or FAQ that explains your registration status, what types of funding you accept (NDIA-managed, plan-managed, self-managed), and how you support plan goals.
Testimonials and lived experience stories
Real feedback builds credibility. Include participant or family testimonials, case studies, or quotes that reflect real-life outcomes. Even short quotes can help new visitors feel confident in your support services.
Mobile-friendly layout
Most participants, carers, and coordinators browse on their phones. Your website must load quickly, read clearly on small screens, and have buttons that are easy to tap. A slow or clunky site will turn people away—especially those looking for urgent help.
Clear service descriptions
Your website should clearly explain what you offer. Whether it’s occupational therapy, supported independent living, or community access, each service should have its own page with easy-to-read content. Avoid jargon. Use plain language that helps families and participants understand exactly what they can expect.
Quick enquiry options
Make it simple for visitors to contact you. Include a short, visible contact form on every service page, along with a phone number and email address. A tap-to-call button for mobile users is essential. The faster someone can enquire, the better your conversion rate.
NDIS-specific information
Participants often have questions about funding, eligibility, and how services fit within their NDIS plan. Include a dedicated section or FAQ that explains your registration status, what types of funding you accept (NDIA-managed, plan-managed, self-managed), and how you support plan goals.
Testimonials and lived experience stories
Real feedback builds credibility. Include participant or family testimonials, case studies, or quotes that reflect real-life outcomes. Even short quotes can help new visitors feel confident in your support services.
Mobile-friendly layout
Most participants, carers, and coordinators browse on their phones. Your website must load quickly, read clearly on small screens, and have buttons that are easy to tap. A slow or clunky site will turn people away—especially those looking for urgent help.
Photos of your team or support environment
Generic stock images feel disconnected. Include real photos of your support workers (with consent), therapy spaces, or day-to-day services. Visual authenticity makes your service more relatable and shows that you're approachable.
Accessibility features
NDIS participants often include users with low vision, cognitive disabilities, or mobility issues. Add font-resize options, good contrast, alt-text on images, and avoid flashing elements. If your website isn’t accessible, some users simply won’t be able to use it.
Service area coverage
List all suburbs or regions you support. Many participants look for local providers and won’t enquire unless they see their area listed. A dedicated “Areas We Serve” page or suburb-specific service pages can improve both trust and search rankings.
SEO-optimised structure
Make sure your pages are built with search engines in mind. Use location-based keywords (e.g. “NDIS provider near me” or "NDIS provider Gold Coast"), clear heading structures, and descriptive meta titles. This helps your website show up on Google when participants or coordinators are searching.
Blog section
Publishing regular blogs or service updates helps your website stay fresh and informative. Share tips on NDIS topics, explain new support categories, or answer common questions. This not only helps participants but also strengthens your visibility in search results.
Final Thoughts
An effective NDIS website isn’t just functional—it speaks to the real needs of participants and carers. Clear service information, fast enquiries, accessibility, and authenticity are what matter. If your website makes it easy to understand, trust, and connect with your services, you’re already ahead of most providers.